Return Policy

Return Policy

Return Policy

At Lakpro.lk, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we offer a flexible return policy as outlined below:

1. Money-Back Guarantee: Some products come with a money-back guarantee, which will be specified on the product detail page.
2. Buyer Protection:
• Full Refund: If you do not receive your order within the estimated delivery time, you are eligible for a full refund.
• Full or Partial Refund: If the item received is not as described, you may be eligible for a full or partial refund based on the condition of the product.
3. Return Conditions:
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase and relevant order details must be provided.
• Returns must be initiated within 7 days of receiving the product.
4. Non-Returnable Items:
• Customized or perishable items.
• Products labeled as non-returnable at the time of purchase.
5. Return Process:
• Contact our customer support team to request a return.
• Our team will guide you through the process and provide return shipping details.
• Once the returned item is received and inspected, the refund will be processed within 7-14 business days.